Returns Or Changes
We are unable to accept a return and/or any changes once a box of goodies has been despatched or delivered. All orders are final and non-refundable unless cancelled within our accepted period.
If you receive an item in a box that you believe is faulty, not as described, or unfit for purpose please contact us so we can resolve the issue for you. Our refund policy is governed by Australian consumer law and we abide by the law in all instances.
Perishable goods such as food cannot be accepted for return.
Orders can be cancelled up to 24 hours prior to the scheduled delivery date. Orders that have already been dispatched or which are in transit cannot be cancelled or refunded.
Cancellation of orders incurs a $15.00 administrative fee. Refunds will be processed for the original amount, minus the $15.00 fee. If a cancellation notice is received with less than 24 hours notice - the cancellation will not be processed. A cancellation request must be sent in writing by email to email@example.com to receive your refund.
Orders cannot be cancelled on the day of delivery, but we will work with you to change delivery address, or allow pickup. In the event that the receiver is not home and the order is unable to be delivered, the sender will be charged a redelivery fee. This fee is set by our courier company and in almost all cases will be equal to the original delivery fee.
We do not offer refunds via cash under any circumstances. All refunds will be returned to the original payment option and will be processed within twenty four hours.
Additional non-returnable items:
Late or missing item refunds (if applicable)
We will issue a refund for missing items in the box if we are notified in writing of the omission. We will not issue refunds for items that have been substituted for a similar product of equal or greater value as we always advise the sender of these changes beforehand. Items are only exchanged in special circumstances.
If you haven’t received your refund, check your bank account or contact your credit card company. Refunds can take a little time to be processed and the money returned to your account. If you’ve done all of this and you still have not received your refund after five days, contact us at firstname.lastname@example.org
Boxes received as gifts cannot be returned for refund. In the unlikely event that a refund is required by law, refunds will only be processed to the sender of the box through their original payment method. Refunds will not be processed to the gift recipient under any circumstances.
Boxes must be returned to Box Of Goodies before a refund can be processed.